A woman lost $20,000 in savings at Wells Fargo when she

📌 A woman lost $20,000 in savings at Wells Fargo when she accepted a request from scammers posing as employees of the bank’s fraud department: Message

Scammers posing as employees of Wells Fargos fraud department allegedly stole the womans money from her bank account. . Onit

– Scammers posing as employees of Wells Fargo’s fraud department allegedly stole the woman’s money from her bank account.

Roberta Thompson, a school bus driver from Katy, Texas, says the trouble started after she received a text message from someone she believed was a Wells Fargo fraud officer, Fox26 Houston reports.

The message warned of a possible fraudulent scheme. Then, she said, she received a call from a man who identified himself as a bank fraud officer.

Thompson said that to protect the $20,000 in her account, she needed to withdraw it and then deposit it into a new account he claimed was open for her. But that account belonged to the caller, who scammed her out of her savings. Thompson shared:

this is all I had. It was my savings. It was to pay all the bills and what I needed. I just wanted to faint. It was really hard.

She claims Wells Fargo refused to refund the stolen funds, despite providing a recording of the conversation with the fraudster and other evidence showing she was a victim of fraud.

Wells Fargo officials have yet to comment in response to a reporter’s request for comment.